Refund & Return policy

At MOTOCITY, we strive to supply quality automotive parts and ensure customer satisfaction. Please review our returns and refund policy below.

1. Returns Eligibility

We accept returns within 3-5 days of delivery, provided that:

  • The item is unused, uninstalled, and in original condition
  • The item is returned in its original packaging
  • All parts, accessories, and documentation are included

2. Non-Returnable Items

The following items are not eligible for return:

  • Parts that have been installed, used, or modified
  • Electrical components (unless proven faulty)
  • Special order or non-stock items
  • Items returned without original packaging

3. Fitment & Compatibility

Customers are responsible for ensuring the correct part for their vehicle before purchasing.

We recommend:

  • Verifying part numbers
  • Consulting a qualified mechanic

Returns for incorrect orders may be accepted at our discretion and may be subject to a handling/restocking fee.

4. Faulty or Incorrect Items

If you receive a:

  • Defective item
  • Incorrect item

Please notify us within 7 days of delivery with photo/video evidence.

If approved, we will:

  • Replace the item, or
  • Issue a refund if replacement is unavailable

5. Returns Process

To request a return:

  1. Contact us at: biznessmaker8@gmail.com
  2. Provide:
    • Order number
    • Reason for return
    • Supporting images (if applicable)

Returns must be approved before being sent back.

6. Shipping Costs

  • Customers are responsible for return shipping costs, unless:
    • The item is faulty
    • The wrong item was supplied
  • Original shipping fees are non-refundable

7. Refunds

Once the returned item is received and inspected:

  • Refunds will be processed within 2-4 business day
  • Refunds will be issued via the original payment method

8. Exchanges

We replace items only if:

  • They are defective, or
  • An incorrect item was supplied

9. Liability Disclaimer

We are not responsible for:

  • Incorrect installation
  • Damage caused by misuse or improper handling
  • Labor or installation costs

10. Contact Information

MOTOCITY
Email: biznessmaker8@gmail.com
Phone: +27 73 545 1502