Refund & Return policy

We want you to buy from MOTOCITY with confidence. This policy explains how returns, exchanges and refunds work for purchases made through our online store. Nothing in this policy limits any rights available to you under South African consumer law.

1. Online purchase cooling-off period

Where the Electronic Communications and Transactions Act applies, you may cancel an eligible online purchase without giving a reason within 7 calendar days after receiving the goods.

  • Email us within the 7-day period before sending the item back.
  • The direct cost of returning a change-of-mind item is for the customer's account.
  • The item must be handled with reasonable care and returned with all supplied parts, accessories and documentation.
  • Please include the original packaging where reasonably possible.

Any statutory exceptions to the cooling-off right, including qualifying personalised or made-to-specification goods, will apply only where permitted by law.

2. Correct fitment and change-of-mind returns

Automotive parts can differ by model, engine, year and VIN. Please compare the part number and vehicle details before purchase, or contact us for fitment assistance.

If you selected the wrong part, contact us within the applicable cooling-off period. An item that has been installed, modified, damaged or used beyond what is reasonably necessary to inspect it may not qualify as a change-of-mind return. This does not affect your rights if the product is defective, unsafe or was incorrectly supplied.

3. Incorrect, damaged or incomplete deliveries

If we supplied the wrong item, or it arrived damaged or incomplete, contact us as soon as reasonably possible. Please provide your order number and clear photographs or video so we can resolve the matter quickly. Where MOTOCITY or the delivery process is responsible, we will arrange the appropriate return or collection at our cost and offer a replacement or refund as applicable.

4. Defective or unsafe goods

Goods are covered by the statutory warranty of quality under the Consumer Protection Act. If goods fail to meet the required standards within 6 months after delivery, you may return them without penalty and at our risk. Subject to the Act, you may choose a repair, replacement or refund.

Electrical and electronic parts are not excluded from statutory protection. We may inspect or test a returned part to confirm the fault and identify damage caused by incorrect installation, misuse, external electrical faults or modification.

5. How to request a return

  1. Email motocityauto@gmail.com or call 062 057 3530.
  2. Provide your order number, the item concerned and the assistance you require.
  3. For damage, faults or incorrect supply, attach clear photographs or video where available.
  4. Wait for the return address or collection instructions so the parcel can be routed and tracked correctly.

Return authorisation is an administrative step and does not remove or reduce your statutory rights.

6. Return packaging and inspection

Please package the item securely to prevent damage in transit. Returned goods may be inspected against product markings, serial numbers and the condition recorded when dispatched. Missing accessories or damage unrelated to a reported defect may be considered only to the extent permitted by law.

7. Refunds

Approved refunds are issued to the original payment method. Cooling-off refunds will be processed within the period required by applicable law. Other refunds are processed promptly after the returned item has been received and assessed. Your bank or payment provider may take additional time to reflect the credit.

Original delivery charges and return costs will be handled according to the reason for the return and applicable law.

8. Exchanges and warranties

Where an exchange is agreed, replacement stock remains subject to availability. Any manufacturer warranty is additional to, and does not replace, your statutory rights.

9. Installation and labour

We recommend installation by a suitably qualified technician. Labour, diagnostic and installation costs are not automatically included in a product refund unless required by law or agreed by MOTOCITY in writing.

10. Contact MOTOCITY

Email: motocityauto@gmail.com
Phone: 062 057 3530

Last updated: 15 September 2026.