Refund & Return policy

Refund & Returns Policy

We want customers to buy from MOTOCITY with confidence. Nothing in this policy limits any rights or remedies available to consumers under applicable South African consumer law.

Return Window

Where the Electronic Communications and Transactions Act (ECT Act) applies, an eligible online purchase may be cancelled within 7 calendar days after receiving the goods. Please contact us within this window to initiate a return. Statutory exceptions apply where specified by law.

Fitment & Change-of-Mind Returns

Automotive parts differ by vehicle model, year, engine, specification and VIN. Please compare the part number and vehicle details carefully before purchasing, or contact us for fitment assistance before placing your order.

Installation, modification or damage to a part may affect eligibility for a change-of-mind return. This does not remove your statutory rights relating to defective, unsafe or incorrectly supplied goods.

Exclusions — Sealed Fluids & Consumables

For hygiene and safety reasons, sealed fluids and consumables (including engine oils, coolants, brake fluid, and similar products) cannot be returned on a change-of-mind basis once the seal has been broken or the product has been used. This exclusion does not affect your rights where goods are defective, unsafe or incorrectly supplied.

Return Shipping Responsibility

Where a return is due to a change of mind, the direct cost of return shipping is for the customer's account, as permitted under the ECT Act. Where MOTOCITY supplied an incorrect, damaged or defective item, we will arrange return shipping or collection at no cost to you.

Incorrect, Damaged or Incomplete Deliveries

If we supplied the wrong item, or your order arrived damaged or incomplete, please contact us as soon as reasonably possible — ideally within 48 hours of delivery — with your order number and photographs or video of the issue. Where MOTOCITY or the delivery process is responsible, we will provide the appropriate remedy and arrange return or collection.

Defective or Unsafe Goods

Goods are covered by applicable statutory consumer protections, including the statutory warranty of quality under the Consumer Protection Act where applicable. Returned goods may be inspected or tested to determine the nature of the fault and whether any unrelated damage exists from installation, misuse, modification or an external electrical fault.

Refund Timing

Once a return is received and approved, refunds are issued to the original payment method. Refunds are processed within the period required by applicable law. Please allow additional time for your bank or payment provider to reflect the funds in your account.

How to Request a Return

To start a return, please reach out to us through any of the following:

Please include your order number, the item(s) concerned, and a brief description of the issue. Wait for return or collection instructions before sending the parcel, so it can be correctly routed and tracked.

Business Information

MOTOCITY
Operated by Alusta Traders & Distributors
321 Sixth Ave, Bredell, Kempton Park, Gauteng, 1619, South Africa
Phone / WhatsApp: 073 545 1502
Email: motocityauto@gmail.com