Shipping Policy

MOTOCITY, operated by Alusta Traders & Distributors, delivers within South Africa.

Processing

Orders are generally processed within 1–2 business days after payment confirmation. Orders are not normally processed on weekends or public holidays.

Estimated Delivery

Major centres: approximately 2–4 business days. Outlying areas: approximately 3–7 business days. These are estimates and courier, weather, public-holiday or other service disruptions can affect delivery.

Shipping Charges

Applicable shipping charges are displayed or calculated at checkout. Promotional or free shipping may apply to selected products or offers.

Tracking

Tracking information is provided after dispatch where tracking is available for the selected courier service.

Delivery Address

Please check your delivery information carefully at checkout. Contact us promptly if you notice an error.

Damaged, Missing or Incorrect Deliveries

Please contact us as soon as reasonably possible with your order number and supporting photographs where available. We will investigate and provide the appropriate remedy in accordance with our policies and applicable law.

Contact

MOTOCITY
Operated by Alusta Traders & Distributors
321 Sixth Avenue, Bredell, Kempton Park, Gauteng, 1619, South Africa
Phone / WhatsApp: 062 057 3530
Email: motocityauto@gmail.com