Shipping policy

MOTOCITY

Shipping Location

MOTOCITY currently ships within South Africa only.

Processing Time

All orders are processed within 1–2 business days after payment has been received.
Orders are not processed on weekends or public holidays.

Delivery Time

Estimated delivery times:

Major Cities: 2–4 business days
Outlying Areas: 3–7 business days

Delivery times may vary depending on the courier service and your location.

Shipping Fees

Shipping costs are calculated at checkout.
We may offer flat-rate shipping or free shipping on selected products or promotional offers.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor your delivery.

Incorrect Address

Please ensure your shipping details are accurate.
MOTOCITY is not responsible for deliveries made to incorrect addresses provided by the customer.

Delivery Delays

MOTOCITY is not liable for delays caused by:

Courier service delays
Weather conditions
Public holidays
Strikes or service disruptions

Damaged or Lost Parcels

If your parcel arrives damaged or is lost, please contact us within 48 hours of delivery so we can assist in resolving the issue with the courier.